Quality Assurance

Quality Policy

PROTASIS quality policy is based on our core principle to deliver outstanding results for our customers. We aim to achieve this by understanding and delivering what customers really need at a price that represents value for money.

We work on projects with a high level of expected quality and benefits gains to assure a long-term relationship with our customers and partners. We continue to look for new and improved ways to do things.

We approach all relationships with a win-win attitude and we believe that mutually open, honest and timely communications build trust, which is essential for a long-term relationship.

Quality Statement

PROTASIS operates a quality management system that is registered by EQA as complying with ELOT EN ISO 9001:2008.

Our quality management system is defined in general terms by a quality manual and in detail by a series of quality procedures. These documents, and other relevant material, are provided to all PROTASIS staff via our Intranet. This quality management system is implemented so as to meet the specific contractual and technical requirements of each individual project.

The quality assurance Supervisor is responsible to the Managing Director for defining the quality management system, maintaining it and, when needed, for continually improving the process and standards. The quality assurance supervisor is also responsible for identifying quality problems and initiating effective solutions.

Individual project quality is devolved down from the heads of Technical Departments to our engineering personnel.

Customer Feedback

Your feedback is important to us. If you have a complaint about any of the products or services that PROTASIS Services has provided, please advise your normal PROTASIS contact or our Quality Assurance Supervisor by email to: QA@protasis.net.gr